Terms & Conditions

1. Definitions

The following definitions apply throughout this agreement.

1.1 “We”, “Us”, “Our”: Ballooning Fantastic of Skelder Hill Farm, Guisborough Road, Whitby, North Yorkshire, YO211TN (“The Supplier”).

1.2 “You”, “Your”: The customer receiving Balloons and Event Hire Services, purchasing of goods or the hiring of equipment from Ballooning Fantastic (jointly and severally liable if more than one person) (“The Client”).

1.3 These Terms & Conditions govern the purchasing of goods, the hire of equipment, and the provision of Balloons & Event Hire by Ballooning Fantastic.

2. The Agreement

2.1 When placing an order, you agree to be bound by these Terms and in addition and will be provided with a Hire Agreement. All Equipment remains the property of Ballooning Fantastic. Any attempt to sell, lease or otherwise dispose of equipment without our written consent will be considered a breach of this agreement and may constitute a criminal offence.

2.2 Unless otherwise agreed in writing the standard hire for all equipment is 24 hours.

2.3 A quotation is not a binding offer and will only become effective when you accept and sign the Hire Agreement.

2.4 Balloon and Event Hire beyond the agreed scope are chargeable at £40 per hour unless included in the quotation.

2.5 These Terms, along with the quotation form the entire agreement between both parties.

2.6 On delivery of equipment liability passes to you and remains your responsibility until collected by us. You must provide insurance for the equipment for the duration of the hire period.

3 Delivery 

3.1 All delivery charges are included unless otherwise stated.

4. Charges & Payments

4.1 Charges are as specified in the quotation.

4.2 Payments must be made as set out in the quotation.

4.3 A non-refundable deposit as set out in the quotation is required to secure the booking, the balance is payable no later than 7 days before delivery & set up.

4.4 If a booking is made within 7 days of the event a 100% payment is due immediately. Cleared funds must be received no later than 48 hours before the event.

4.5 All payments are to be made to: 

Ballooning Fantastic (Adele Johnston), HSBC 

Sort Code: 40-18-00

Account Number: 81461230

5. Cancellation – Hire Agreement

5.1 The contract is formed upon completion of the Hire Agreement.

5.2 Your statutory cancellation rights are unaffected and are outlined here.

5.3 You may cancel within 14 days of entering the agreement for a full refund, provided that the equipment has not yet been delivered or setup has not commenced. If you request immediate services (i.e. you waive this right), this refund may not apply.

5.4 After the 14-day period, see Clause 6.

6. Cancellation – Balloon & Event Hire Services 

6.1 Cancellations must be made in writing or by email

6.2 If we cancel, all charges will be refunded within 7 days and no further compensation will be payable.

6.3 If you cancel more the 7 days before the event the deposit is non-refundable. No further charges are due.

6.4 If you cancel less than 48 hours before the event, your deposit is non-refundable and you must reimburse any non-recoverable expenses already incurred.

6.5 If you cancel within 24 hours of the event, full charges become due immediately. Less any deposit paid.

7. Equipment.

7.1 All equipment will be as described and fit for purpose.

7.2 You are to inspect all equipment on delivery and notify us immediately of any defects.

7.3 Any defective equipment must be returned to us in its original condition.

8 Repairs & Breakdowns

8.1 Any issues are to be reported immediately.

8.2 We will aim to repair or replace and faulty equipment promptly.

8.3 There is no entitlement to additional compensation for repair or replacement.

8.4 If damage is incurred due to your negligence, you must pay replacement costs in full.

9. Client Responsibilities

You agree to:

Take reasonable care of all equipment.

Use equipment for its intended purpose.

Not relocate any equipment without our consent.

Return all equipment in its original condition.

Not attempt any repairs without our consent.

10. Third Party Damage & Loss 

10.1 Any loss or damage by a third party is to be reported immediately.

10.2 If theft of equipment occurs you are to inform us and the Police and cooperate fully.

11. Limitations of Liability

11.1 All statutory warranties are excluded to the extent allowed by law.

11.2 We are not liable for:

Any damage caused following the delivery of equipment or any alterations or repairs to equipment without our consent.

11.3 We are not responsible for:

Loss of profits or goodwill or any indirect or consequential losses.

12. Termination

The agreement may be terminated if:

The Hire Period ends.

Payment is not received as per the quotation.

A material breach occurs.

The client becomes insolvent, behaves illegally, immorally or discriminatorily.

On termination any charges are to be paid immediately.

13. Collection & Delivery of Balloons

13.1 We are not responsible for any damage caused following the delivery of balloons.

13.2 Clients are responsible for ensuring they collect balloons in suitable transportation. Any damaged caused in transit by a third party is not our responsibility. 

14. General Terms

14.1 Emails are accepted as written communications.

14.2 All payment terms are strictly on invoice. Late payments may result in suspended services and will incur statutory interest.

14.3 All variations must be in writing.

14.4 You consent to our use of photographs of your event for advertising and marketing unless you opt out in writing within 7 days.

14.5 Confidentiality and data protection obligations apply to both parties. Please see privacy policy.

14.6 No partnership or agency relationship is created by this agreement.

14.7 We may contact you for feedback and testimonials.

14.8 Both parties agree to mediation before litigation in the case of disputes.

14.9 Changes to the event date may result in a cancellation.

14.10 Neither party shall be held responsible for delays due to events beyond their control.

14.11 This agreement is governed by the laws of England & Wales.

15. Safety & Care Guidelines

15.1 Keep balloons away from all children and animals.

15.2 Balloons are a choking hazard and can cause suffocation. Children under 10 years old are to be supervised at all times.

15.3 Balloons will be inflated with either room air or helium. Helium is a choking hazard and is never to be inhaled.

15.4 Do not expose balloons to heat or cold. Avoid storing in garages or sheds.

15.5 Changes in air pressure may affect balloons.

15.6 do not release balloons.

15.7 Dispose of all balloons responsibly.